Refund Policy
City Rankers LLC is dedicated to providing high-quality digital marketing, SEO, and web development services to our clients. Our team works diligently to meet project requirements and ensure client satisfaction.
The following Refund Policy explains the conditions under which refunds may be issued.
Scope of Refund Policy
This policy applies solely to the service fees charged by City Rankers LLC for its offered services.
Refund Conditions
City Rankers LLC may issue refunds under the following circumstances:
1. If Our Services Are Unavailable or Rejected
In the rare event that we are unable to initiate or deliver the agreed-upon services due to internal or external unforeseen issues, a full refund will be issued.
2. If Cancellation Is Requested Prior to Project Start
Clients who choose to cancel their project before the commencement of any work are eligible for a 100% refund.
Partial Refunds
Partial refunds may be granted in the following cases:
- If the client alters the initial project scope or reduces the overall workload, leading to a price adjustment.
- If City Rankers LLC is unable to meet project timelines and no reasonable alternative is available.
Refunds Will Not Be Issued In the Following Cases:
- When delays or failures in service are caused by third-party services (e.g., client’s web host or server), which are outside our control.
- If a client demands excessive revisions or scope changes beyond the originally agreed terms.
- Once a project has been completed and delivered, and the client has approved the final output.
Refund Request Procedure
Clients wishing to request a refund must notify City Rankers LLC promptly via email. Requests must include a detailed explanation of the issue. All refund requests will be reviewed within seven (7) business days from the date of receipt.
Please send all refund requests to:
📧 info@cityrankersllc.com
Refund Process
- Refunds made via credit card or online payment methods will be processed within seven (7) business days after approval.
- If a client decides to terminate a project after work has begun, 30% of the total project fee will be retained as a service charge.
Disclaimer
City Rankers LLC reserves the right to modify this Refund Policy at any time without prior notice. Clients are encouraged to review the policy periodically on our website.
For further assistance, please reach out to:
📧 info@cityrankersllc.com