Welcome to City Rankers LLC’s Terms and Conditions (“Terms”, “Terms and Conditions”). These terms govern your use of the services provided by City Rankers LLC. Please read them carefully before engaging our services.
Interpretation and Definitions
Interpretation
The following terms hold the same meaning whether used in the singular or plural form. The terms “We,” “Us,” and “Our” refer to City Rankers LLC.
Definitions
- Client refers to the individual or entity engaging our services.
- Proposal refers to the document outlining service scope, estimated costs, and timelines shared with the Client by City Rankers LLC.
Acknowledgment and Acceptance
By accepting a proposal, making a payment, or using any of our services, the Client agrees to these Terms and Conditions. Acceptance can be verbal, written, via email, or through payment authorization.
Quotations and Changes
Our proposals are based on the Client’s specifications at the time of estimation. Any changes to project requirements, even minor ones, may result in a change of cost. Clients must ensure that they provide clear, complete, and accurate project details at the beginning to avoid additional charges.
Additional Fees and Rework
Projects come with a fixed number of working hours. Minor changes are allowed within the agreed timeframe. However, major changes or rework on already completed components will require additional fees.
Additional Work and Delays
Changes after the project has been approved for launch will incur extra charges. City Rankers LLC is not responsible for delays or disruptions caused by the Client or third-party services outside our control. If the project is delayed due to the Client for more than two months, an administrative charge of $99/week may apply.
Refunds and Bug Fixes
Refunds are issued only under our Refund Policy or where legally required. We fix any programming bugs found during or shortly after delivery at no extra cost. However, bugs caused by third-party interference or hosting environments are not covered.
Testing and Compatibility
We test our websites on modern versions of Chrome, Firefox, Safari, and Edge. If specific device or browser compatibility is required, the Client must notify us in advance. Compatibility testing on additional devices or older browsers will be considered additional work.
Network Issues and Downtime
If the website is hosted externally, any network issues or server downtime not caused by City Rankers LLC are the Client’s responsibility. Additional developer hours required to troubleshoot such issues will be billed separately.
Code and Intellectual Property
All code developed by City Rankers LLC, excluding open-source libraries, remains our intellectual property unless otherwise agreed upon. A license is granted for the Client’s exclusive use. Code may not be reused, resold, or redistributed. Upon full payment, source code can be transferred for an additional fee. This license does not allow third-party hosting without our written permission.
Performance and Maintenance
Websites and applications are optimized for commercial-grade hosting environments. Performance on office networks or low-bandwidth servers may vary. The Client is responsible for the maintenance of CMS platforms (e.g., WordPress). Any third-party elements used (e.g., plugins, APIs) are subject to their own licensing and limitations, which City Rankers LLC is not liable for.
Delays and Client Responsibilities
Clients must respond to queries, approve deliverables, and provide content or credentials promptly. Any failure to do so may result in delays and additional charges. Domain registration, SSL certificates, hosting, and related costs are not included unless explicitly stated.
Hosting
If the Client opts for third-party hosting, they must inform City Rankers LLC in advance. We require full access to hosting environments to set up and test applications. We are not liable for any failures due to the host’s limitations.
Testing Environment and Transfers
We typically conduct testing on our own servers. Access to our test environments is restricted. Project files will be transferred to the Client’s server only after full payment of outstanding invoices.
Intellectual Property of Visual Assets
Upon payment in full, the Client will have the right to use visual assets (e.g., design, content, images) on their website. However, all backend code, scripts, and technical infrastructure remain the intellectual property of City Rankers LLC unless otherwise agreed in writing.
Communication
Official communications shall be conducted via email. It is the Client’s responsibility to keep their contact details updated with us throughout the project lifecycle.
Changes to Terms and Conditions
We reserve the right to revise these Terms at any time. Continued use of our services following any changes implies acceptance of the revised Terms. If the Client does not agree to the new terms, they must discontinue the use of our services.
📧 For questions or concerns about these Terms, please contact us at:
info@cityrankersllc.com